Jim and Michelle were interviewed recently about the findings of their research.
Kelly Barner of the Buyers Meeting Point interviewed them on Talk Radio on the topic, “The Analytical Experience of Reconciling Positive and Negative Supplier Reviews.” http://www.blogtalkradio.com/buyersmeetpoint/2016/07/08/the-analytical-experience-of-reconciling-positive-and-negative-supplier-reviews (There is a short audio commercial before you will see the Play button appear, and the Pause button is at the top of the screen.)
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