Customer expectations are the fundamental base by which satisfaction develops. If a company's performance exceeds customer expectations, then a client is satisfied. If a company's performance is below customer expectations, then the client is dissatisfied. How can a company begin to truly understand customer expectations? This topic was the focus of the Kaiser Sotheby's International Realty session in Gulf Shores, Alabama. Beautiful setting!
7/6/2016 08:03:42 pm
Great group! Highly trained and knowledgeable.
9/24/2021 12:57:04 am
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